Frequently Asked Questions
Everything you need to know about shopping with Boden.
How long does standard delivery take within the UK?
Standard delivery typically takes 3 to 5 working days. We also offer next-day delivery options if you place your order before 7pm Monday to Friday.
What is your returns policy?
We offer a 365-day quality guarantee. If you change your mind, you can return any item for a refund within 28 days of receipt, provided it is in its original condition.
How do I find the right size for me?
Each product page features a detailed 'Size & Fit' guide. We provide specific garment measurements and a size conversion chart to help you find your perfect fit.
Are your clothes ethically sourced?
Yes, we are committed to ethical trade. We are members of the Ethical Trading Initiative (ETI) and work closely with our suppliers to ensure fair working conditions and sustainable practices.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, we will send you a confirmation email containing a tracking link so you can follow its journey.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Klarna for flexible payment options.